Acceptance of Terms

Using our Services, you are accepting these Terms and Conditions. We are free to make changes in them, or to add to them, at our own discretion, without any warning. All the amendments will be put on the bestbondcleaningGoldCoast site. It is recommended that customers visit this page regularly to stay updated.

Interpretation

• Customer / You - any other person or organisation that buys the Services of the Company.
• We/ Us/ Company - the company providing the service or licensed subcontractors, acting on behalf of the company.
• Service / Services - any action, or package expected by the Customer.
• Contracted Cleaner / Cleaners - workers or subcontractors.
• Heavily Soiled - much dirt, dust or grime greater than at home.
• Managing Agent - an agent who has charge of tenancy management.
• Premises - property which requires cleaning.
• Vacate Standards - cleanliness quality as required by the Managing Agent under the Residential Tenancies and Rooming Act 2008.
• Reasonable endeavours - best efforts that are taken into consideration, due to the existing conditions.

General Provisions

The Terms indicate the governing of all the contracts between the Company and the Customer, and any other conflicting documents, negotiations or arrangements.

Conduct and Behaviour

Our employees would wish to handle us respectfully. There will be no harassment, threats, intimidation, offensive language, racism or defamatory references. In the event that this happens, we have permission to cancel Services without any refund, and may have a lawsuit.

Inclusions and Exclusions

It has an extensive list of additions and omissions that deal with move out cleaning [HERE].

Pricing and Quotes

• The charges will depend on the average size of the property and standard circumstances.
• Changes can also be made in case of discrepancies between the descriptions and the real situation, e.g. more rooms, curtains, or too much dirt.
• Small house (less than 2 bedrooms) equipped with 1 sliding door panel and 4 windows, cleaning is also included in their prices. Large houses (over 2 bedrooms) are composed of 2 sliding doors and eight windows.
• Other special work and inaccessible areas, retrieval of keys and car parking fees are optional.
• Unclean homes might take more time, equipment or materials.
• Any change will be reported before it is commenced. Revised pricing should then be accepted, and then the payment should be made and proceed with it. The refusal to give some of the Cleaning assurance may be reversed.

Access to Property

• The customers will have to make sure that it is provided like electricity, running water and that all areas that need to be cleaned should be accessible.
• The denial of access is subject to a non-access fee (40 per hour to a maximum amount of the job).
• A fee of 40 per 10km can be charged for the collection of keys.
• All other charges are the same as the appointment fee or the Cancellation fee for unreachable sites, which is 70 dollars.
• Furniture weighing over 5kg cannot be moved. This lacks coverage in the areas that are affected.
• Rubbish, standards of living and delicate objects should be cleaned. We have no responsibility for the loss of objects that had not yet been cleared by the cleaning.
• The customer is granting us the rights to make photographs so that we can get quality and reporting.

Postponement

Same-day Rescheduling costs $70. They can also hold on to the entire booking value as security.

Cancellations and Refunds

• Repetitive cancellations following booking: $50 administration fee.
• Less than 72 hours prior to the job date: cancellation will be charged at a fee of $100.
• The fine will be 200 in the course of less than 24 hours.
• Cancellation of bookings on the same day because of safety reasons, dangerous weather conditions or entry bans will also lead to the availability of charges.
• When the conditions of the property are not as stipulated or when of unexpected events, we are given the choice of re-booking or cancellation.

Payments

• Unless otherwise stated in writing, full payment shall be paid before commencement.
• The booking will be made with sound credit card information. Minimum $50 deposit applies.
• Bank transfers will require the setting up of remittance. Decision on grants in three business days.
• The balances that are to be paid in a month will be penalised 250 per cent and 5 per cent of the value of the invoice every month.
• The Customer will have to spend additional recovery expenses, such as legal costs.
• The dishonoured payments or chargeback is levied with an administration fee and interest of 25 per cent. In case of necessity, recovery agents could be contracted.
• In the case of agency orders or government orders, the payment should be accounted for with an official work order.

Claims and Complaints

• The claims of damage or poor results should be in written form within 24 hours of completion.
• Customers have to give permission for inspection before the involvement of third parties.
• Liquidity is not liable when it comes to old fixtures that have broken or worn off.
• Rent or the forfeiture of the bond, which are the indirect losses, are not compensated. Complaints can be forwarded to us by email.
• And details, pictures to support it and the outcome proposed.
• We will identify and put solutions into practice timely manner and record the quality improvement result. In case of any unresolved issues, the parties can complain to the corresponding consumer protection authority.